Refund policy

RETURN AND REFUND POLICY

 

Right of Withdrawal

For orders delivered both in France and internationally, you have 14 days from the date you receive your order to notify us of your decision to exercise your right of withdrawal.

To request a return, contact us at contact@bynerima.com and include your order number.

 

Return Policy

To maintain hygiene standards and the quality of our products, all wigs must be returned in their original condition, intact, and without having been used beyond a simple try-on.

In particular, the wig must:

  • not have been worn (try-ons are permitted; prolonged wear is not permitted);
  • not have been washed, styled, or perfumed;
  • not have been modified or customized;
  • have its lace intact, uncut, and unaltered;
  • be returned with its original packaging and all accessories.

Any item showing signs of use, modification, or damage may be refused, subject to applicable legal rights.

 

Return Procedure

Before making any return, please contact us at contact@bynerima.com so we can provide you with the return guidelines and instructions.

Items must be returned in accordance with the instructions provided by BYNERIMA.

 

Return Shipping Costs

In the event of a return, the customer is responsible for the return shipping costs.

We recommend that you use a tracked shipping service and keep your proof of shipment until we confirm receipt of your return.

If the product is defective, damaged upon receipt, or there was an error on our part, please contact us so that we can offer you an appropriate solution.

 

Damaged or Defective Product, or Order Error

Please inspect your order as soon as you receive it.

If your wig is defective, was damaged during shipping, or does not match your order, please contact us promptly at contact@bynerima.com, attaching photographs if necessary to help us assess the situation.

Our team will work with you to find an appropriate solution.

 

Exchanges

We do not offer direct exchanges.

If you would like a different item, you can request a return—provided the item is eligible—and then place a new order separately through our online store.

 

Refund

After we receive and verify your return, we will notify you of its acceptance.

If a refund is issued, it will be processed in accordance with the applicable legal timeframe, using the same payment method used for the order, unless otherwise agreed.

The refund may be delayed until we have received the returned item or until we have received proof of shipment.

If you have any questions regarding a return or refund, please email us at contact@bynerima.com